Order Processing

Due to the Nature of our Products, During Covid19 All Sales are Final unless we are AT FAULT!

Standard Processing

Orders are Processed Tuesday through Friday between the hours of 9am and 4:00 pm CST. Once submitted, your order and payment will be processed and CANNOT be changed for any reason without canceling your order. If your order is canceled, you will be charged a 20% restocking fee. Your bank will typically hold the authorized funds between 5 and 10 business days. THIS DEPENDS SOLEY ON YOUR BANKING INSTITUTION. IT IS OUT OF OUR CONTROL.

All orders MUST BE received with any necessary supporting documents and approved for fulfillment, including approval from our payment processing company to ship the order, by 3:30 pm in order to be shipped the same day. Orders placed over the weekend will ship the following Tuesday. Once shipped, orders should  arrive within the time frame selected during order placement. 

Fraud Prevention

Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law. If your billing address is different than your shipping address you will be required to fill out a credit card authorization form and send supporting documentation before your shipment is released. If this is necessary a representative will contact promptly after your order has been placed.

Product Availability

If any product is out of stock, unavailable or if we are just simply unable to fulfill your order we will contact you immediately to find out if you are interested in receiving a substitution. If a substitution is not acceptable you may wish to terminate the sale in which case, we will refund the amount charged to your credit card.

Pricing

Please note: Prices, specifications, and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.

Custom Orders

Please allow 10-15 business days for custom orders and wigs to be completed. There will be absolutely no refunds or exchanges on custom orders as we will make them based on the measurements provided.

 

Updated As of 

09.16.2020